Policies

NEW GUEST

We require a Color Consultation for any new guest that is wanting a Color Service. We require a valid credit card for all new guests to reserve an appointment with one of our hair salon stylists/designers. Your card will not be charged, it is to hold the reservation for you.

CANCELLATION & RESCHEDULING

We understand that life events may occur that may keep you from your scheduled appointment. We ask for a minimum of 24 hours advance notice if you need to reschedule or cancel your appointment. Any cancellation or reschedule that occur less than 24 hours are subject to a charge of 50% of the scheduled service. If no card is on file, we will require a valid credit card on file to book a future appointment.

We provide email and text appointment confirmations four days before your appointment date, and confirmation calls two days prior.

NO SHOW

All No-Shows will be subject to a 100% scheduled service fee. If no card is on file, we will require a valid credit card on file to book a future appointment.

LATE ARRIVAL

We ask that you respect our hair salon stylists/designers and our other guests. If you are more than 15 minutes late for your scheduled appointment, we may need to reschedule your appointment.

REFUND POLICY

Retail – We stand behind our hair care accessories and hair care products and are proud to have them as our partners. However, if you are not happy with your purchase within 14 days, you can return it for a salon credit or exchange for another product.

Service – All hair salon services are non-refundable. However, we will schedule a complimentary corrective service if a mistake was made by one of our hair salon stylists/designers. We understand that miscommunications can occur, but changing your mind about a specific style, color, cut, or service provided after the service has been performed, will not be accepted as a complimentary corrective service. Corrective services will not be allowed 14 days past initial service date.

ONLINE BOOKING

We welcome our guests to book haircut, hair style, and hair salon appointments online. To make an appointment online, a credit card will be required to reserve the appointment. Please note: not all of our hair salon stylists/designers allow online booking on their books, and some hair salon stylists/designers only allow certain services bookable online.

You can book online using the “Request Appointment” button on the top right of the screen.

PAYMENT OPTIONS

We accept all forms of payment including cash, checks, and credit cards (with a small additional service fee applied). We also have envelopes available to leave cash gratuity.